Everyone who joins The Human Centre makes a commitment to human-centred leadership. They pledge that they are actively working to realise the below principles:

Have a clear purpose

Lead in a way that fosters meaning. Have a purpose, mission, and desire to create positive change. Engage colleagues, customers, and communities in your ambitions. Have a vision that shows how to bring this future to life. Be clear about the organisation’s beliefs and seek to understand and act on contextual risks and opportunities.

Act to provide safety and security

Lead in a way that fosters safety. Ensure physical safety - that colleagues feel safe to do their job. As well as psychological safety and wellbeing – that colleagues, customers, and communities feel safe to be their authentic selves and share their views openly. 

Encourage freedom and autonomy

Lead in a way that fosters freedom within a framework. Encourage autonomy. Provide flexibility to make it easy for colleagues to perform in the way that works best for them and the organisation. Encourage exploration, innovation, personal growth, and sharing. Seek to ensure colleagues, customers, and communities have a voice and that their voice has influence.

Act to create connections

Lead in a way that fosters social, professional, and interdisciplinary connection. This includes making connections across the organisation, as well as connection outside the organisation with customers, networks and communities. Connection includes the connection to different and diverse ideas and ways of thinking. Make it easy for everyone to be curious, to explore, and to innovate.

Encourage human management (humanagement)

Demonstrate and build skills in human management - recognising the individual and social nature of people, understanding the value of balance in their lives, and basing actions on a deep understanding of what motivates people to act. Consider reason and emotion in decision-making. Break down silos. Confront toxic behaviour. Create work spaces that are fit for purpose. Appeal to all the senses. Welcome play and laughter. Manage transitions into, within, and from the organisation. All in a way that demonstrates respect, fairness, and kindness.

Encourage a sense of belonging

Seek to create a sense of belonging. This is achieved by delivering the other principles. In addition, act with integrity. Confront and publicly debate challenging issues. Communicate openly, in a way that is human, accurate and balanced. Have character, built on the past, and work with the intention to create an even more resilient organisation than the one that's been inherited.