The way we talk about things influences what we think, feel, and do.
What is "Resilience"?
What do we mean by “resilience”?
Resilience for us means securing a successful long-term future. It’s the ability to predict, prepare for, and take control of change. And the flexibility to bounce back from the change that’s unforeseen. It’s sustainability where sustainability means the ability to survive and thrive. While it's true that we want to foster the long term success of individuals, when we talk about "resilience" it's on two levels: organisational resilience, and systemic resilience.
Organisational resilience
Organisational resilience includes financial performance, but securing an organisation’s long-term future means much more than just that. It comes from tuning into context and then translating context into an understanding of risk and opportunity. It comes from learning from the past, improving current performance, and successfully transforming for the future. It comes from opening up innovation to everyone. It comes from giving people freedom within a framework, trusting colleagues, and human leadership. It comes from building strong networks, partnerships, and communities. It comes from listening to, understanding, and predicting the future needs of customers. It comes from a desire to create a stronger organisation than the one you inherited.
Systemic resilience
Systemic resilience comes from connection across all our services – financial, commercial, water, energy, homes, transport, health, education, technology, science... It comes from our support networks, our communities and places, schools and universities, regulators and governments. It comes from identifying and removing systemic barriers to resilience. It comes from breaking down barriers between people not building them. It comes from removing risk and adapting to change.
What is "Human-Centred"?
What do we mean by “human-centred”?
Being “human-centred” for us means putting people at the heart of management and leadership, products and services, public policy and regulation.
It means aiming to create a positive and resilient future for colleagues, citizens, customers and communities.
It means having a deep understanding of people – what motivates people to act, how our brains are structured, our neurochemicals, how we make decisions, and how we make sense of the world.
It means working with (and not against) the quirks of human nature, to implement systems, processes, and ways of doing things that are inclusive, effortless, and enjoyable.
When we say human-centred, we don’t mean in opposition to nature. People are a part of nature. Failure to consider climate action or biodiversity or resource availability threatens our communities. We also don’t mean as opposed to technology. We believe technology is an extraordinary force for the benefit of people. Being human-centred means adapting to contexts in a way that works for all of us.
We may talk about being human-centred in many contexts:
Human-centred leadership
Human-centred leadership (sometimes also referred to as simply "human leadership", and encompassing "human-centred management" or "humanagement") includes creating meaning, trusting colleagues, fostering psychological safety, considering wellbeing, encouraging connection, understanding context, opening up innovation to everyone, and understanding the value of listening, hope, fairness and kindness. It encompasses the mindsets and skillsets of changemakers, managers, and leaders.
Human-centred organisations
Human-centred organisations (sometimes also referred to as simply "human organisations") consider things through both an organisational lens (strategy, character, resilience, transformation, empowerment) and a human lens (meaning, belonging, psychological safety, connection, control).
Human-centred transformational change
Human-centred transformational change in organisations is based on a deep understanding of people, listening, motivating, engaging and distributing ownership. It is about building a shared will to act. It is about creating a culture where everyone can innovate.
Human-centred government
Human-centred government means compassion in politics. It means truth. It means democratising decision-making. It means shared ownership. It means creating people-centred public services. It means measuring progress beyond GDP. It means long-term thinking. It means creating places that are human-centred and it means creating resilient communities.
Human-centred behaviour campaigns
Human-centred behaviour campaigns are for motivating millions of people to achieve personal and community resilience in the face of the major changes we face including mental health, physical health, extreme weather events, climate change, the advent of AI, social unrest, increased polarity and many other contextual issues. It means understanding human motivation, the benefits and barriers to different behaviours, and how to create human-centred strategies, journey plans, and interventions.
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Organisational resilience through human-centred leadership.
Because resilient organisations have a Human Centre.
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